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FREE, NEXT DAY Delivery to UK
FREE Delivery
30 DAYS MONEY BACK Return Policy
Return Policy
10 YEARS WARRANTY Guaranteed

1. Definition

i. The term “Seller” we are using, refers to our company.
ii. The term “Buyer” we are using, we refer to any person, customer who buys and agrees to buy any goods from the Seller.
iii. The “Goods” or “Products” means things provided by the Seller to the Buyer in accordance with terms and condition of sale.

Purchases are done through this website and by using this website you agreed to be bound by these terms and conditions. The information provided on this website are to the best of our knowledge correct at the time of purchase and the rights to deliver goods from this website are reserved by our company.

2. Orders and acceptance of order

After you have placed an order, the seller reserves the right to accept or refuse or limit the request of purchase for any reason. By placing an order, you are bound to agree with all the terms and conditions provided on our website (www.drmem.co.uk), including this Terms and Conditions page.

3. Delivery

Delivery time mentioned is only an estimation and seller would not be responsible for any kind of delay in the delivery if caused. All the risk in the product shall be transferred to the Buyer or to a person appointed at the time of the delivery of the product.
The Buyer can issue a notification of refund within 14 calendar days of purchase to the Seller in the case of any delivery then they can communicate with regards to the delivery of the specified product that have been delivered and transactions have been made. The Seller will not be responsible if there is not a notification within 14 calendar days of the order being received. No replacement or funds will be liable after these 14 calendar days.

4. Damage or Loss in Transit

i. Goods are shipped via external postal services, which includes insurance cover against loss and damage during transit. Once the goods have been received and signed for, this insurance cover is no longer effective; responsibility is then passed to the signatory. The Buyer should check the condition of the delivery before signing.
ii. Any damage to received goods should be notified in writing within 14 days of receipt.
iii. The Seller will not be held liable for claims, whether arising in contract, tort or otherwise for the consequential, economic, special or other indirect loss, due to damages or loss in transit.
iv. The Seller will not be held liable for any loss due to an incorrect address being provided at the point of order.
v. Any refunds due to an incorrect address being entered, requested by the Buyer for non-delivery of will only be processed as and when the products are received back by the Seller. Moreover, the Seller will not be liable if the goods are considered to be completely lost as a result of the incorrect address being stated.
vi. When the Buyer selects a signed for delivery service and there is no Signee at the delivery address the Seller cannot be held liable for any additional delivery costs earned by the delivering company. This cost will be payable by the buyer.

5. Payments

All payments must be made for any order to be placed unless special arrangements are made. The Company reserves the right to refuse the order or delivery of the product if no payments are made and Seller also reserves the right to keep ownership of the products in its’ possession unless the payments are made.
The Seller can refuse the delivery of the ordered products if the payments received are not in accordance with these Terms and Conditions.

6. Price

Any prices quoted by the Seller on the website or subsequent emails are inclusive of value added tax and exclusive of duties, customs, insurance and other related charges,

7. Taxes

By law, Seller is requested to collect VAT (Value added tax).Delivery charges are subject to VAT as this includes processing and packaging costs. Buyers within the EU and outside of the UK must provide a valid VAT number to have the advantage of zero-rated VAT.

8. Cancellations

You the “Buyer” can cancel your order within 14 days after receiving your order. This includes from the moment you have physical possession of the product.

i. The Buyer can do this by taking or sending fax or an email of written CANCELLATION to the contact provided on the end of this document.
ii. A cancellation form on the Contact Page is also provided on the website.
iii. If the original method for placement of your order was by phone, Buyer can cancel by phone as well.

9. Defective Goods

The accountability of the Seller is limited to the replacement, repair or credit to the invoiced value of the defective items at the will of the Seller. The Seller's maximum liability arising from this agreement shall be partial to a sum equivalent to the invoice price of the goods that the buyer has ordered. All warranties, illustrations, terms and conditions, whether precise or implicit, written or oral, are expressly excluded to the fullest extent permitted by law.

10. Return Policy

If any goods are damaged or become defective in accordance with section (8) herein. The refund policy will remain valid for 14 days from the time of the item being received from the Seller.

11. Limitations on Liability

Seller will not be liable for any punitive, special, consequential or incidental loss and damage that the Buyer may suffer arising in or out from the purchase. The Seller shall not be held liable for any costs experienced by the use of external support services by the Buyer.

12. Warranty Value

Products presented for repair or replacement may be replaced by refurbished products of similar type rather than being repaired. Refurbished parts may be used to repair the original product. Please ensure that you have saved any data stored on any purchased products elsewhere and then delete all such data from the product prior to returning it for repair, replacement, refund, or in-store credit. This warranty has no cash value. You must also have proof of purchase, on return.



We are pleased to give you the authority to use our website and avail our services we provide to our customers online. By using this site you are in a binding a contract with us knowing all the terms of use. By using these services, you agree to all the terms and conditions. If you do not agree to the Terms and Conditions below please do not use any of this website of services. 


The copyrights on all the material are reserved for the Seller. Any design from this website copied, download, distributed, displayed or posted on any other platform by any means without the prior permission of the owner of this website are strictly prohibited. All the pictures, logos, databases, layouts are reserved by copyrights, trademark rights and databases rights. In the case of any violation of these permissions, you are breaking Terms and Conditions of this website. With the demolishment of permission, you have to destroy all the copies and downloads from all means. Any unauthorised use of this website or our services may infringe copyright law and the company can take legal actions against the other party. You cannot create links to this website without the permission of the owner of this company.

© 2019 Dr. Memory. Tel: +44 161 877 0030. All Rights Reserved. Company Number 08085302. VAT GB 155837972