Privacy Policy
Last Updated: May 2025
Doctor Memory (XUM Enterprise Ltd) values your privacy. This policy explains how we collect, use, and protect your personal information when you use our website, products, or services.
1. Information We Collect
When you use our website or services, we may collect:
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Your contact details (name, email, address, phone number)
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Your account information (login status, preferences, shopping history)
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Device and browser details (IP address, type of browser, operating system, language, time zone)
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Usage data (pages visited, clicks, purchases, preferences)
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Cookies and tracking data (see Section 5)
2. How We Use Your Information
We use your personal information to:
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Process and deliver your orders
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Communicate with you about purchases or customer service issues
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Improve our products, services, and website
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Send you updates or marketing (only with your consent)
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Prevent fraud and ensure security
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Comply with legal and regulatory obligations
3. Sharing Your Information
We may share your information with trusted third parties, such as:
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IT service providers (website hosting, infrastructure maintenance)
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Logistics and delivery partners
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Professional advisors (lawyers, consultants)
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Marketing and analytics companies
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Security and fraud prevention services
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Companies holding stock or helping with product delivery
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Platforms collecting reviews or feedback
If our business is reorganised or sold, your information may be transferred to the new owner so services can continue.
We do not sell your personal data to third parties.
4. Your Rights
Under the General Data Protection Regulation (GDPR):
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✅ Access: You can request a copy of the data we hold about you.
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✅ Correction: You can ask us to update or fix inaccuracies.
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✅ Deletion: You can request that we delete your data.
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✅ Opt-out: You can opt out of marketing communications anytime.
Requests can be made via our “Contact Us” page or by emailing support@drmem.com