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FREE, NEXT DAY Delivery to UK
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30 DAYS MONEY BACK Return Policy
Return Policy
FREE, NEXT DAY Delivery to UK
FREE Delivery
to UK
10 YEARS WARRANTY Guaranteed
Long Warranty [Gaming PC 2y, SSD 1y]

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Warranty Information

Warranty Terms and Conditions

Gaming PCs

Coverage: Doctor Memory warrants that all gaming PCs are free from defects in materials and workmanship under normal use for 2 years of parts and 3 years labour from the date of original purchase.


  • Defects or damage resulting from wear and tear, improper use, or accidents.

  • Damage caused by unauthorised modifications, repairs, or alterations.

  • Damage is caused by external causes such as floods, fires, or other natural disasters.

  • Any damages incurred during the return shipping process due to inadequate packaging or protection of the product.

Memory RAM

Coverage: Doctor Memory provides a lifetime warranty for all new Memory RAM and a 1-year warranty for refurbished/used Memory RAM, covering defects in materials and workmanship under normal use.

60-Day Refund Policy: Customers may return the product within 60 days of purchase for a full refund if not satisfied. For more details, please refer to our Shipping and Returns page. 

General Conditions:

  • The warranty is non-transferable and applies only to the original purchaser.

  • Proof of purchase is required for all warranty claims.

  • Doctor Memory reserves the right to repair or replace defective parts with new or refurbished parts.

  • If repair or replacement is not possible, an alternative solution or partial refund may be offered.


  • This warranty does not cover any problems that arise from software issues, data loss, or failure to follow product instructions.

  • Warranty service will not apply if the product has been modified or repaired by any third-party companies / persons. 

Frequently Asked Questions (FAQ)

Q: What does the warranty cover? 

A: The warranty covers defects in hardware and workmanship. It does not cover software issues, data loss, or damages caused by misuse or external events.

Q: How long is the warranty period? 

A: Gaming PCs come with a 2-year warranty for parts and 3 years for labour. New Memory RAM has a lifetime warranty, while refurbished/used Memory RAM has a 1-year warranty.

Q: What is not covered by the warranty? 

A: The warranty does not cover wear and tear, accidental damage, misuse, or unauthorised modifications.

Q: How do I claim a warranty repair? 

A: Contact Doctor Memory support to report the issue. If purchased through, use your account to initiate the warranty claim process.

Q: Who pays for postage when sending items for warranty service? 

A: Doctor Memory covers all postage costs for warranty repairs.

Q: How should I package the PC for return under warranty? 

A: Use the original packaging or a similar quality package to ensure safe transit. Include all original components unless instructed otherwise. We do not cover any damages during shipping due to insufficient packaging.

Q: How long will my warranty repair take? 

A: Repair times vary, but Doctor Memory aims to complete all warranty repairs promptly.

Q: To which address should I return my PC for warranty service? 

A: Please contact Doctor Memory support for the correct return address.

Q: How will Doctor Memory contact me with any queries? 

A: Doctor Memory will contact you via the email or phone number provided in your account details