Delivery and Return Information
Order & Shipping Processing

• All orders are processed within 1–2 business days. Orders are not shipped or delivered on Sunday or public holidays. Gaming PC orders placed on Friday will be shipped for Saturday delivery with DPD. All other items will be delivered on the next business day.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
• If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

 Shipping Rates & Delivery Estimates:

• Free Shipping: We offer free shipping on all domestic orders.
• Next-Day Delivery: Place your order by 3:00 PM Monday - Friday, and we will prepare your system for next working day delivery.

Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email once your order contains your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy:

• We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
• When you place an order, we will estimate shipping rate  and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.

Weight-Based Shipping:

• Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy FAQ

How do I return an item?

• If you need to return a product, please Contact Us with your details and order number about the product you would like to return. We will provide you with instructions on how to return items from your order.

What items can I return?

• You may return most new, unopened items within 60 days of delivery for a full refund.

Who covers the return shipping costs?

• We will cover the return shipping costs if the return results from our error, such as if you received an incorrect or defective item.

When will I receive my refund?

• You should expect to receive your refund within 48 hours of us receiving the item back. However, the overall time period for receiving a refund includes: The time it takes from when we get your returned item from the delivery service is typically between 5 to 10 working days.
• We will take 3 to 5 working days to complete the return procedure once we have your item.
• After we’ve initiated the refund, please allow 5 to 10 working days for the transaction to be reflected in your bank account.

What if I received a damaged or incorrect item?

• Please contact us immediately if you receive a damaged or incorrect item. We will arrange for a replacement or refund and cover the return shipping costs.

How are high-value items handled for returns?

For items valued over £80, we recommend using a priority return service to ensure the security and prompt processing of your return. We will be able to book a collection with DPD these items Please contact our customer support team to set this up. You can find them at support@drmem.com. Please follow the return instructions provided with your order to ensure a smooth return process.

What if I don’t want to use a non-priority Royal Mail return label?

We understand that you may prefer not to use a non-priority Royal Mail return label for high-value items. In such cases, please contact our customer support team (support@drmem.com) and request the item to be collected via DPD or request for a tracked returns label. This will ensure that your return is tracked and prioritised.