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Warranty Information

Warranty Terms and Conditions

Last Updated: May 2018

At Dr Memory, we stand by the quality of our products. This page explains our warranty coverage, limitations, and how to claim a repair or replacement.

1. Gaming PCs

Coverage:

  • All Gaming PCs are warranted to be free from defects in materials and workmanship under normal use.

  • Parts: 2 years

  • Labour: 3 years

  • Warranty period starts from the original purchase date.

Exclusions:

  • Wear and tear, misuse, or accidental damage

  • Damage from unauthorised modifications, repairs, or alterations

  • Damage caused by external events (e.g., floods, fires, natural disasters)

  • Damage during return shipping caused by insufficient packaging

2. Memory RAM

Coverage:

  • New Memory RAM: Lifetime warranty for defects in materials and workmanship

  • Refurbished/Used Memory RAM: 1-year warranty

  • 60-Day Refund Policy: Customers can return RAM within 60 days of purchase for a full refund if not satisfied (see our Shipping & Returns page for details).

3. General Conditions

  • Warranty is non-transferable and applies only to the original purchaser

  • Proof of purchase is required for all warranty claims

  • Dr Memory may repair or replace defective parts with new or refurbished components

  • If repair or replacement is not possible, we may offer an alternative solution or partial refund

4. Limitations

  • Warranty does not cover software issues, data loss, or failure to follow product instructions

  • Warranty service is void if the product has been modified or repaired by a third party

5. Frequently Asked Questions (FAQ)

Q: What does the warranty cover?
A: Defects in hardware and workmanship. It does not cover software issues, data loss, misuse, or external damage.

Q: How long is the warranty period?
A:

  • Gaming PCs: 2 years parts, 3 years labour

  • New Memory RAM: Lifetime

  • Refurbished/Used Memory RAM: 1 year

Q: What is not covered by the warranty?
A: Wear and tear, accidental damage, misuse, and unauthorised modifications.

Q: How do I claim a warranty repair?
A: Contact Dr Memory support. If purchased via Dr Memory website, you can also initiate the claim through your account.

Q: Who pays for postage when sending items for warranty service?
A: Dr Memory covers all postage costs for warranty repairs.

Q: How should I package my PC for warranty return?
A: Use the original packaging or similar quality packaging. Include all original components unless instructed otherwise. We do not cover damages caused by insufficient packaging.

Q: How long will my warranty repair take?
A: Repair times vary, but Dr Memory aims to complete all warranty repairs promptly.

Q: Where should I return my PC for warranty service?
A: Contact Dr Memory support for the correct return address.

Q: How will Dr Memory contact me regarding my warranty claim?
A: Via the email or phone number provided in your account details.

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