Warranty Terms and Conditions
Last Updated: May 2018
At Dr Memory, we stand by the quality of our products. This page explains our warranty coverage, limitations, and how to claim a repair or replacement.
1. Gaming PCs
Coverage:
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All Gaming PCs are warranted to be free from defects in materials and workmanship under normal use.
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Parts: 2 years
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Labour: 3 years
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Warranty period starts from the original purchase date.
Exclusions:
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Wear and tear, misuse, or accidental damage
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Damage from unauthorised modifications, repairs, or alterations
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Damage caused by external events (e.g., floods, fires, natural disasters)
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Damage during return shipping caused by insufficient packaging
2. Memory RAM
Coverage:
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New Memory RAM: Lifetime warranty for defects in materials and workmanship
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Refurbished/Used Memory RAM: 1-year warranty
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60-Day Refund Policy: Customers can return RAM within 60 days of purchase for a full refund if not satisfied (see our Shipping & Returns page for details).
3. General Conditions
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Warranty is non-transferable and applies only to the original purchaser
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Proof of purchase is required for all warranty claims
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Dr Memory may repair or replace defective parts with new or refurbished components
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If repair or replacement is not possible, we may offer an alternative solution or partial refund
4. Limitations
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Warranty does not cover software issues, data loss, or failure to follow product instructions
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Warranty service is void if the product has been modified or repaired by a third party
5. Frequently Asked Questions (FAQ)
Q: What does the warranty cover?
A: Defects in hardware and workmanship. It does not cover software issues, data loss, misuse, or external damage.
Q: How long is the warranty period?
A:
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Gaming PCs: 2 years parts, 3 years labour
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New Memory RAM: Lifetime
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Refurbished/Used Memory RAM: 1 year
Q: What is not covered by the warranty?
A: Wear and tear, accidental damage, misuse, and unauthorised modifications.
Q: How do I claim a warranty repair?
A: Contact Dr Memory support. If purchased via Dr Memory website, you can also initiate the claim through your account.
Q: Who pays for postage when sending items for warranty service?
A: Dr Memory covers all postage costs for warranty repairs.
Q: How should I package my PC for warranty return?
A: Use the original packaging or similar quality packaging. Include all original components unless instructed otherwise. We do not cover damages caused by insufficient packaging.
Q: How long will my warranty repair take?
A: Repair times vary, but Dr Memory aims to complete all warranty repairs promptly.
Q: Where should I return my PC for warranty service?
A: Contact Dr Memory support for the correct return address.
Q: How will Dr Memory contact me regarding my warranty claim?
A: Via the email or phone number provided in your account details.